If you aren’t satisfied with any aspects of your policy or our services, please allow us to resolve the issue as quickly as possible. Submit your complaint in writing to complaints@stangenlife.co.za or give us a call on 010 020 7655.
In the unlikely event that you’re dissatisfied with the resolution of a complaint, you can refer the complaint to the:
FAIS Ombudsman
| Address | Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria 0181 | |
| Phone | 012 762 5000 | |
| info@faisombud.co.za | ||
| Website | faisombud.co.za |
National Financial Ombudsman
| Phone | 0860 80 09 00 | |
| 066 473 0157 | ||
| info@nfosa.co.za | ||
| Website | nfosa.co.za |